Pinewood Customer Care

At Pinewood Crafts we openly acknowledge that you 'the customer' are our most vital asset. We strive to ensure that your purchasing experience is s smooth and satisfying one. We offer secure online payments as well as faxing of calling in your order. You can also print us your order request and send it snail mail with a personal check. You can contact Pinewoodcrafts direct at 909.496.5117 please send faxes to 510.740.3682 The guidelines below outline what you can expect from us:

Pinewood Crafts customers will be treated with courtesy & respect, with a view to developing a lasting relationship in the crafting family. Whether you are a large corporation with several hundred items or a part time crafter with only one item.

Pinewood Crafts customers will receive a prompt response to email, fax or phone communications- no later than 48 hours after your contact.
Pinewood Crafts customers can expect processing of their orders, to the point of shipping, within 10 working days (15 days during peak times)
Pinewood Crafts customers can expect a full refund or credit for unsatisfactory orders, including return shipping costs, when returned within 30 days of receipt. We must be contacted before items are returned.